Main Page

This wiki is maintained by the Research Technologies group of Texas A&M Technology Services, in support of the Division of Research. It is for internal use — you must log in to view or edit content, except for certain pages marked as public. User accounts are currently restricted to the "RTS" context of Active Directory.

Contact a sysadmin if you need additional pages whitelisted. Please read the Wiki Editing Policy before making changes!

Do you need help?

If you are a Texas A&M DOR-supported user that needs help, please send an email to support@vpr.tamu.edu for desktop support or webapp@vpr.tamu.edu for issues with division-maintained websites.

Support coverage is always available during university business hours. Sending an email to the general addresses will guarantee that you receive support as quickly as possible. If you email individuals, they may or may not be in the office and this may delay a response to your request.

Many division-maintained websites include a help feature that will submit a support request. If the website does not have a help feature, please email webapp support.

IT Policies and Risk Management

Alternative Work Location Procedures

In support of the Division of Research provides tools and resources to assist employees when working at an alternate location. Employees work with their supervisor and members of IT staff for access specific to their area that allow continued communications and maintain productivity.

Change Management

Change Management is the processes used to control and streamline the lifecycle of information resource changes with consistency and minimum disruption. ServiceDesk workflows are used to document the process of change requests and meet control requirements. CM-Request, CM-New Deployment and CM-Decommissioning are the main workflows used to document the implementation of change requests that include new functionality, interruption of service, repair of existing functionality, and removal of existing functionality. End user support requests are monitored and tracked using Request Tracker (RT). Requests for assistance can be made via email, phone call, or in person. Additional information is found on Help Desk Procedures page.

Controls Catalog Groups

The purpose of the Controls Catalog is to establish minimum standards, controls and procedures for security and provides guidance for implementation requirements. Where applicable, the control procedures are considered internal documentation that reflect how the Technology Services – Research Technologies meets TAMU Control requirements.