Difference between revisions of "Main Page"
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| − | == | + | ==DOR IT Policies and Risk Management== |
| − | + | ||
| + | ;[[Alternative Work Location Procedures]] | ||
| + | The Division of Research provides tools and resources to assist employees when working at an alternate location. Employees work with their supervisor and members of IT staff for access specific to their area that allow continued communications and maintain productivity. | ||
| + | |||
| + | ;Change Management | ||
| + | [[ServiceDesk]] workflows are used to meet control requirements. The Change Management, CM-New Deployment, and CM-Decommissioning workflows are used to implement and document change requests that include new functionality, interruption of service, repair of existing functionality, and removal of existing functionality. | ||
| + | |||
| + | ;[[DOR Controls Catalog Groups]] | ||
| + | The purpose of the Controls Catalog is to establish minimum standards, controls and procedures for security and provides guidance for implementation requirements. Where applicable, the control procedures are considered internal documentation that reflect how the Division of Research meets TAMU IT Control requirements. | ||
| + | |||
| + | ;[[Disaster Recovery]] | ||
Ensuring the ability to resume IT operations in the event of a disaster. | Ensuring the ability to resume IT operations in the event of a disaster. | ||
| − | + | ;[[Policies and Risk Management]] | |
| + | Defined rules and guidelines for information technology for the Division of Research. | ||
| − | + | == Infrastructure == | |
| + | Division of Research information technology infrastructure information. | ||
| − | + | ;[[Administration]] - sysadmin notes | |
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | |||
| − | + | ;Applications | |
| − | + | * [[:Category:Webapp|category listing]] | |
| − | * [[ | ||
| − | + | ;Content Management Systems{{m}} [[CMS]] | |
| + | |||
| + | ;Network Storage Equipment | ||
| + | *[[Special:BrowseData/Network Storage|browser]] | ||
| + | *[[:Category:Network Storage|category listing]] | ||
| + | *[[Form:Network Storage|network storage form]] - use this form to add one | ||
| + | *[[List of Network Storage|table]] | ||
| + | |||
| + | ;Network Switches | ||
| + | *[[Special:BrowseData/Network_Switch|browser]] | ||
| + | *[[:Category:Network Switch|category listing]] | ||
| + | *[[Form:Switch|network switch form]] - use this form to add one | ||
| + | *[[List of Switches|table]] | ||
| + | |||
| + | ;Servers | ||
| + | *[[Special:BrowseData/Server|browser]] | ||
| + | *[[:Category:Server|category listing]] | ||
| + | *[[Form:Server|server form]] - use this form to add one | ||
| + | *[[List of Servers|table]] | ||
| + | |||
| + | ;Web Sites | ||
| + | *[[Special:BrowseData/Vhost|browser]] | ||
| + | *[[:Category:Vhost|category listing]] | ||
| + | *[[Form:Vhost|virtual host form]] - use this form to add one | ||
| + | *[[List of Websites|table]] | ||
| − | + | ;Additional support | |
| + | * [[HowTo]]{{m}} Admins/Developers - Need to know how to do something? | ||
* [https://vpr-support.tamu.edu/rt RequestTracker] support ticket system | * [https://vpr-support.tamu.edu/rt RequestTracker] support ticket system | ||
| + | |||
| + | See all [[Special:Categories|categories]], [[Special:Templates|templates]], or [[Special:Properties|semantic properties]] in use on this wiki. | ||
Revision as of 12:09, 8 January 2021
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Support coverage is always available during university business hours. Sending an email to the general addresses will guarantee that you receive support as quickly as possible. If you email individuals, they may or may not be in the office and this may delay a response to your request.
Many division-maintained websites include a help feature that will submit a support request. If the website does not have a help feature, please email webapp support.
DOR IT Policies and Risk Management
The Division of Research provides tools and resources to assist employees when working at an alternate location. Employees work with their supervisor and members of IT staff for access specific to their area that allow continued communications and maintain productivity.
- Change Management
ServiceDesk workflows are used to meet control requirements. The Change Management, CM-New Deployment, and CM-Decommissioning workflows are used to implement and document change requests that include new functionality, interruption of service, repair of existing functionality, and removal of existing functionality.
The purpose of the Controls Catalog is to establish minimum standards, controls and procedures for security and provides guidance for implementation requirements. Where applicable, the control procedures are considered internal documentation that reflect how the Division of Research meets TAMU IT Control requirements.
Ensuring the ability to resume IT operations in the event of a disaster.
Defined rules and guidelines for information technology for the Division of Research.
Infrastructure
Division of Research information technology infrastructure information.
- Administration - sysadmin notes
- Applications
- Content Management Systems — CMS
- Network Storage Equipment
- browser
- category listing
- network storage form - use this form to add one
- table
- Network Switches
- browser
- category listing
- network switch form - use this form to add one
- table
- Servers
- browser
- category listing
- server form - use this form to add one
- table
- Web Sites
- browser
- category listing
- virtual host form - use this form to add one
- table
- Additional support
- HowTo — Admins/Developers - Need to know how to do something?
- RequestTracker support ticket system
See all categories, templates, or semantic properties in use on this wiki.